Technical Support...


Support for the Use of OrthoNetx Products
Through this page you may obtain information concerning support for the operation and application of OrthoNetx products. Please use the form on our Contact Us page or our toll-free telephone number to contact our Technical Support department. This section of our web site will soon provide the ability to contact our Technical Support department through an Electronic Help Desk and a real-time chat facility where you may communicate directly with our technical support experts.

Information for GenerOs CF
GenerOs CF is a small, proprietary device that enables distraction of the bones of the face and skull to correct developmental, congenital, and acquired defects and deficiencies.

Product Tutorial

GenerOS CF Craniofacial Bone Generator - A Brief Tutorial
This PowerPoint slideshow provides a tutorial for medical professionals on the application and installation of the GenerOs CF product. [39 MB]

User Instructions

GenerOs CF Instructions for Use: Medical Professionals
This PDF document - intended for medical professionals - describes the GenerOS CF device and provides detailed, illustrated instructions for its use in medical practice. [1.25 MB]

GenerOs CF Instructions for Use: Patients & Caregivers
This PDF document - intended for patients and caregivers - describes the GenerOS CF device and provides detailed, illustrated instructions for its use in terms easily understood by the layperson. [1.05 MB]

Instructions for Use: Activation Pin Insertion/Removal Tool
This PDF document provides instructions for the surgeon for the use of the tool that is used to insert and then later remove the GenerOS CF Activation Pin. [392 KB]

Instructions for Use: Activation Tool
This PDF document provides instructions for the use of the GenerOs CF activation tool. This tool is used to distract and retract the GenerOS CF device as necessary. [537 KB]

Product Support

GenerOS CF Treatment and Informed Consent Form
This PDF document provides a recommended treatment and product informed consent form for distraction osteogenesis using the GenerOs™ CF Craniofacial Bone Generator. This form may be printed and used by medical professionals in obtaining required informed consent from patients, their parents, or legal guardians. [169 KB]

GenerOs CF Activation Log
This PDF document should be provided to the patient to record the prescribed activation sessions determined by the surgeon. This form may be used to record the activation of one or two devices and should be retained by the surgeon at the conclusion of treatment. [327 KB]

GenerOs CF Registry and Tracking Form
This PDF document allows the patient (or legal guardian) to register the GenerOs CF device and provide the permission necessary for OrthoNetx to communicate with the patient regarding the device. Following registration, patients may communicate directly with OrthoNetx regarding problems and successes. [235 KB]

GenerOs CF Limited Product Warranty
This PDF document provides a statement of the limited product warranty for the GenerOs CF device. [285 KB]